Refund policy
We want you to be completely satisfied with your purchase. If there’s an issue, we’re here to help.
Return Window
You have 7 days from the date of receiving your item to request a return.
Return Conditions
To be eligible for a return:
- Item must be unused, unopened, and in its original packaging
- You must have proof of purchase (receipt, order confirmation)
We do not accept returns for:
- Used or opened products
- Sale or discounted items
How to Request a Return
Please email us at mohammadmujeeb324@gmail.com within 7 days.
If approved, we’ll share instructions for sending your product back.
Damaged or Wrong Items
If your item is damaged or incorrect, contact us within 24 hours of delivery with photos. We’ll arrange a replacement or refund.
Exchanges
We do not offer direct exchanges. Instead, return your item and place a new order separately.
Refunds
Once we receive and inspect your return:
- If approved, we’ll issue a refund within 10 business days
🔁 For COD Orders:
- Refunds will be processed via bank transfer or store credit, as agreed.
🔁 For Card/Online Payments:
- Refunds will go back to your original payment method.
If more than 10 business days have passed and you haven’t received your refund, contact us at mohammadmujeeb324@gmail.com.
🚚 Note: Return shipping cost is the customer's responsibility unless the item received is damaged, defective, or incorrect.